Customer Care
Welcome to the View Homes Customer Care Center. As a View Homes Homeowner, you will receive warranties on the construction and finishes of your home. Specifics regarding the warranties are described in the homeowners’ warranty provided as part of your purchase agreement.
View Homes would like to extend our help in any manner we can to ensure your home is cared for with ease and attention. Below you will find a list of resources available to you. If you have any questions regarding your new home, need emergency services, or help filing a warranty claim, please do not hesitate to contact us.
After Hours Emergencies
Emergency Services
As defined by the limited warranty, an emergency includes situations such as:
- Total loss of heat
- when the outside temperature is below 45 degrees F.
- Total loss of electricity
- (Check with the utility company before reporting this circumstance to our offices or electrician.)
- Gas leak
- (Contact your utility company or plumber if the leak is at the furnace or water heater supply lines.)
- Plumbing leak
- requires the entire water supply to be shut off.
- Total loss of water
- (Check with the water department to be certain the problem is not a general outage in the area.)In the case of a leak due to frozen pipes, immediately turn off the main water supply to your home and contact your homeowners' insurance agency.
Who To Call
During business hours, please call our offices to speak to a Customer Care Representative. For after-hours emergencies call your local office below:
Homeowner Manuals
Please download the manual from your local View Homes office.